1. Introduction
Norlo Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website build services and Optional Studio Care plan. Please read this policy carefully.
2. Information We Collect
We may collect the following types of information:
- ✓Name and business name
- ✓Email address and phone number
- ✓Billing address
- ✓Payment information (processed securely through Stripe)
- ✓Business description and services
- ✓Business address, location, and hours
- ✓Images and media you provide
- ✓Content and copy for your website
- ✓IP address
- ✓Browser type and version
- ✓Device information
- ✓Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- ✓Create, design, and manage your custom website
- ✓Process your Website Care and other service payments
- ✓Communicate with you about your service
- ✓Provide customer support and respond to inquiries
- ✓Send you service-related notifications
- ✓Improve our services and develop new features
- ✓Comply with legal obligations
4. Information Sharing
We may share your information with:
- ✓Service Providers: Third-party vendors who assist us in providing our services (e.g., Stripe for payment processing, hosting providers)
- ✓Legal Requirements: When required by law, subpoena, or other legal process
- ✓Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- ✓SSL encryption for data transmission
- ✓Secure payment processing through Stripe (PCI-DSS compliant)
- ✓Regular security updates and monitoring
- ✓Limited access to personal information on a need-to-know basis
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Upon termination of service, we may retain certain information as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- ✓The right to access your personal information
- ✓The right to correct inaccurate information
- ✓The right to request deletion of your information
- ✓The right to opt out of certain data uses
To exercise these rights, email us at hello@norlostudio.com or use the start form on the homepage.
8. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You may request disclosure of the categories and specific pieces of personal information we have collected, the purposes for collection, and the categories of third parties with whom we share information. To make such a request, please contact us.
9. Cookies and Tracking
We may use cookies and similar tracking technologies to collect information about your interactions with our service. You can control cookies through your browser settings, though disabling cookies may affect functionality.
10. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy, contact:
Norlo Studio
Email: hello@norlostudio.com